Frequently Asked Questions
- Is the packaging discreet?
- What name will appear on my credit card bill?
-
What name will appear on any e-mail
correspondence?
- Availability? Do you have it in stock?
- Can I fax you an order?
- Can I call you on the
phone?
- Can I mail you an order?
- What is your standard shipment method?
- What about Express Shipping?
- What about International Shipping?
- What is your Return
Policy?
-
Are replacement parts for the Cleancut
Shavers
available?
- What about instructions and support?
- Do you accept PayPal?
- Do the
products come with batteries?
-
How long does the C-cell battery in the
ES412 Cleancut Last?
- The other guys include a trimmer. Do I need
one?
-
Does the Cleancut work on guys as well
as gals?
-
What happened to the "Seiko" part of Seiko Cleancut?
Is the packaging discreet?
Yes, very discreet.
We ship our products in Priority Mail boxes we get from the
United States Post Office. They look identical to millions of
other Priority Mail boxes shipped by the post office every day.
We use Donner Spring, our parent company, as the return
addressee. Absolutely nothing on the package
will reveal what is inside. Order with peace of mind.
What name will appear on my credit card bill?
If you pay for your
purchase by credit card using our secure server, the name on
your credit card statement will appear as "shavesthere.com".
What name will appear on any e-mail correspondence?
When we need to
contact you, we will use our donnerspring.com e-mail accounts.
Messages will come from something like
HelpDesk@donnerspring.com.
Text inside may refer to the site name (to jog your memory,),
but the address and subject lines will not.
Availability? Do you have it in stock?
Yes, we
always have a good inventory. Our resources ensure that
we always have enough inventory to cover our orders. If for some
reason outside of our control we run out of stock, we will
update our web site immediately and note that the item is
backordered.
Can I fax you an order?
Yes, our FAX # is
(866) 212-4069. Simply complete the online ordering procedure
and select "money order" when it asks for your payment method.
Please print out a copy of your order receipt (which will show
the total amount due), and include your credit card number,
expiration date and CCV number (last 3 digits on the back of
most cards.) Please make sure your billing address is the
address where you receive your credit card statement.
Can I call you on the
phone?
We must confess
that the phone is the weak link in our business. In spite of the
fact that we send out some 10,000 plus orders per year the
company is just me and my long suffering wife...Keeps prices
low. But if we are driving or walking down a busy, noisy street,
etc., we may not be able to answer you...when we can answer we
may not be in front of a computer and thus not able to enter
your phone order for you. But we really try and answer your
calls.
If you urgently
need to get a message to us (change in order, shipping address,
etc.) please email us at
helpdesk@donnerspring.com ...We check that address numerous
times during the day and it is your best chance of getting a
time sensitive message to us.
Call 801-787-5350 during our office hours: 10:00 am Eastern
(7:00 am Pacific) to 7:00 pm Eastern (4:00 pm Pacific), M-F.
Please feel free to
call me directly with any problems or questions you may have. I
love to hear from our customers. Call me, Dan Stephens, at
801-787-5350
I'll be pleased to
take your order, answer any questions, or fix any problems.
Can I mail you an order?
Yes, simply
complete the online ordering procedure and select "money order"
when it asks for your payment method. Please print out a copy of
your order receipt (which will show the total amount due), and
include a copy with your money order. We can only accept money
orders or cashiers checks in U.S. funds payable thru the U.S.
bank clearing systems (drawn on a U.S. bank). Send the order
receipt you printed and your money order (made out to Donner
Spring Internet Retailers) to:
Donner Spring
Internet Retailers
PO Box 11603
Salt Lake City, UT 84147-0603
What is your standard shipment method?
Answers to all
Shipping questions can be found on
our Shipping page.
What about Express Shipping?
Answers to Express
Shipping questions can be found in
the Express Shipping section of our Shipping page.
What about International Shipping?
Answers to
International Shipping questions can be found in
the International Shipping section of our Shipping page.
What is your Return Policy?
Same as Amazon's
You may return new,
unopened (shrink wrap intact) items sold by Donner Spring
Internet Retailers within 30 days of delivery for a full refund
(less shipping charges.)
Items must be returned in their original product packaging along
with a copy of the packing slip. We'll also pay the return
shipping costs if the return is a result of our error. Just
email us at helpdesk@donnerspring.com for item return questions
& addresses. You should expect to receive your refund within
four weeks of giving your package to the return shipper;
however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive
your return from the shipper (5 to 10 business days), the time
it takes us to process your return once we receive it (3 to 5
business days), and the time it takes your bank to process our
refund request (5 to 10 business days). We'll notify you via
e-mail of your refund once we've received and processed the
returned item.
Are replacement parts for the Cleancut
Shavers available?
Yes, there are parts packages
to fit both the ES412 and ES1080 Cleancut Shavers. The parts
packages cover the two highest wear areas on the shavers: the
blade assembly and the head/screen. The parts package also
includes a new plastic cover to protect the head.
K37SP Parts Pack for the ES1080 Shaver
K30SP Parts Pack for the ES412 Shaver
What about instructions and support?
All of our products
come with instructions for use, maintenance,
and safety.
Do you
accept PayPal?
YES, Simply select
PayPal as your payment type during checkout.
Do the products come with batteries?
The PS335 & PS334
Trimmers come with batteries from the factory. All other
products do not come with batteries, but they may be purchased
as an option during checkout.
How long does the C-cell battery in the ES412 Cleancut Last?
Our estimate is
about 20-30 days with daily use (two people.)
The other guys include a trimmer. Do I need one?
Other sites that
sell shavers sometimes throw in an el cheapo trimmer for
free. These are worth about what they cost; about 51
cents from the Chinese manufacturer. Think of the quality you
get for that price. Still, you will need a
trimmer to get the hair down to stubble prior to your first
shave. Like ALL electric shavers the Cleancut Shavers (ES1080 &
ES412) will not cut long hair, only stubble (the shorter the
better.) When you first decide to shave, you need to
get to "stubble status." If you have a hair trimmer or
beard/moustache trimmer lying around the house, it may work great. We sell the
PS335 Trimmer and it is an
incredible little unit. No matter which way you go, make sure
you have an electric trimmer. It's skilled work and more labor
intensive than you might think to cut hair to stubble with
scissors. Remember that you only use the trimmer prior to your
first shave. After that, you don't use it again unless you let
your shaving lapse or decide to help out a friend.
Does the Cleancut work on Guys as well as Gals?
The Cleancut
products
work equally as well on men as on women. Shave your nuts
without any worries, or use a blade and/or hair removal cream
(pain and possible blood). Shaving your nuts? Get a Cleancut.
What happened to the "Seiko" part of Seiko Cleancut?
Late in 2007 Seiko decided to get
out of the shaver business. We don't know the reason, but it was
a very small portion of their business...In any event
Seiko had for a long time (decades) contracted out the
manufacturing of its shavers to a Japanese private label
shaver manufacturer founded in 1939 and manufacturing shavers
since 1956. Seiko has sold its design rights and transferred the trademarked name "Cleancut."
Cleancut products are now simply labeled "Cleancut" on the
barrel and marked on the end cap with the name of the
distributor,
ID
Corporation. As of September 2008 their were no "Seiko"
branded ES412's in the distribution channels. There are enough
"Seiko" branded ES1080's in the distribution channels to last until roughly
SPring of 2009. As the largest Cleancut
dealer our inventory converted to the new ID Corporation ES412's
immediately after the first shipment came in. Other companies
that don't turn their product as frequently may have "Seiko"
branded ES412 Cleancuts for months. The ES1080's we sell will
continue to be branded "Seiko" for the next few months while
Seiko branded inventory lasts. The
long and the short of it is, if it
has "Cleancut" on the barrel and "ID Corporation" on the end cap
of your ES412, you have the real deal. Same ingenious design,
same quality manufacturer...same shaver.
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